Privacy Policy

How we protect and handle your data

1. Information We Collect

1.1 Account Information

When you register for NEET PRO, we collect:

• Name: To personalize your learning experience
• Email Address: For account verification and communication
• Phone Number: Optional, for account security
• Password: Encrypted and securely stored
• Target Exam Year: To customize content

1.2 Learning Progress Data

To provide our adaptive learning platform, we track:

• Practice sessions completed
• Questions attempted and answers given
• Subject-wise performance
• Time spent on practice
• Questions marked as "learnt"
• Progress across chapters and levels

1.3 Payment Information

Payment processing is handled securely by Razorpay. We collect:

• Payment status (completed/pending)
• Transaction ID and order ID
• Payment date and amount

Important: We do NOT store your credit card details, CVV, or bank account information. All sensitive payment data is handled directly by Razorpay's secure infrastructure.

1.4 Technical Data

For platform improvement and security:

• Browser type and version
• Device type and operating system
• IP address (anonymized)
• Login timestamps
• Page views and navigation patterns

2. How We Use Your Information

2.1 Essential Services

• Account Management: Creating and maintaining your account
• Access Control: Verifying paid subscriptions
• Progress Tracking: Saving your practice history
• Analytics: Showing your performance statistics

2.2 Platform Improvement

• Analyzing usage patterns to enhance features
• Identifying and fixing technical issues
• Optimizing question difficulty
• Improving user experience

2.3 Communication

• Account-related notifications
• Payment confirmations
• Platform updates and new features
• Support responses

3. Data Security

4. Data Sharing

4.1 Third-Party Services

We use the following trusted third-party services:

• Razorpay: Payment processing (PCI-DSS compliant)
• Google Analytics: Anonymous usage statistics (optional)

4.2 What We DON'T Do

• ❌ We never sell your data to advertisers
• ❌ We never share your personal information with coaching institutes
• ❌ We never send spam or marketing emails without consent
• ❌ We never use your data for purposes other than stated here

5. Your Rights

5.1 Access & Control

You have the right to:

• Access: View all data we have about you
• Update: Modify your account information
• Export: Download your progress data
• Delete: Request account deletion (within 30 days)

5.2 Data Retention

• Active Accounts: Data retained as long as account is active
• Deleted Accounts: Data permanently deleted within 30 days
• Payment Records: Retained for 7 years (legal requirement)

6. Cookies

We use minimal cookies for:

• Authentication: Keeping you logged in
• Preferences: Remembering your settings
• Analytics: Understanding platform usage (anonymous)

All cookies are essential for platform functionality. We do not use advertising cookies.

7. Children's Privacy

VisionXEdu NEET PRO is designed for students preparing for competitive exams, including minors (16+ years). We:

• Collect only essential information
• Do not share data with third parties (except payment processor)
• Recommend parental guidance for users under 18
• Respond promptly to parental data access requests

8. International Users

Our service is primarily for Indian users preparing for NEET. Data is stored on servers located in India, complying with Indian data protection laws.

9. Changes to This Policy

We may update this privacy policy periodically. Changes will be:

• Posted on this page with updated date
• Notified via email for significant changes
• Effective immediately upon posting (unless stated otherwise)