❓ Frequently Asked Questions

We accept all major payment methods through Razorpay:

• 💳 Credit Cards (Visa, Mastercard, Amex, RuPay)
• 💳 Debit Cards (all major banks)
• 📱 UPI (Google Pay, PhonePe, Paytm, BHIM)
• 🏦 Net Banking (all major banks)
• 💰 Wallets (Paytm, PhonePe, Amazon Pay)

All payments are 100% secure and encrypted.

₹399 one-time for 30 days
This gives you 30 days of complete access to:

• ✅ All subjects (Physics, Chemistry, Biology)
• ✅ 15,000+ practice questions
• ✅ Detailed solutions & explanations
• ✅ Progress tracking & analytics
• ✅ AI Assistant Prompt for every Qn
• ✅ No ads, unlimited practice

It's a one-time payment for 30 days access. No auto-renewal, no hidden charges.

After 30 days, you can choose to renew if you want to continue using PRO features.

Yes! 7-Day Money-Back Guarantee with a condition of less than 5 sessions submitted

If you're not satisfied for any reason, request a full refund within 7 days of payment if you have completed less than 5 sessions.

📧 Email: support@visionxedu.com
Include your registered email and reason (optional)
Refunds processed within 5-7 business days

First, try these quick fixes:

• 1. Logout and login again
• 2. Check Settings → Payment Status should show "Active"
• 3. Wait 2-3 minutes and refresh

Still not working?
📧 Email: support@visionxedu.com
Include: Payment screenshot + your registered email
We'll activate your account.

Absolutely! 🎉

Use the FREE version as long as you want. No time limit!
When you're ready to upgrade, click "Upgrade to PRO" from Settings.

100% Secure! 🔒

We use Razorpay, India's leading payment gateway trusted by millions.
Your card details are encrypted and never stored on our servers.
All transactions are PCI DSS compliant.

Don't worry! This is a common banking issue.

The money will be automatically refunded by your bank within 5-7 business days.

If not refunded after 7 days:
📧 Email: support@visionxedu.com
Include: Transaction ID + Bank statement screenshot

Simple 3-step process:

• 1. Click "Signup" on login page
• 2. Fill in: Name, Email, Phone, Password, Target Year
• 3. Click "Create Account" - Done! ✅

Your account will be created and after payment, you can start practicing immediately. We advice you to try our free version before payment

Easy password reset:

• 1. Go to login page
• 2. Click "Forgot Password?" link
• 3. Enter your registered email, phone number.
• 4. Check your email inbox (and spam folder!)
• 5. Click the reset link
• 6. Create new password, confirm new password and submit

Note: Reset link expires in 1 hour for security.

Currently, email cannot be changed directly.

Yes! We take security seriously:

• 🔒 Passwords encrypted with bcrypt
• 🔒 SSL/HTTPS on all pages
• 🔒 No data shared with third parties
• 🔒 Regular security audits
• 🔒 Secure database backups

See our Privacy Policy for details.

Common fixes:

• ✓ Check email spelling (no extra spaces)
• ✓ Check CAPS lock for password
• ✓ Try "Forgot Password" to reset
• ✓ Clear browser cookies
• ✓ Try different browser

Still can't login? Email: support@visionxedu.com

Complete NEET syllabus:

• ⚛️ Physics - All chapters
• 🧪 Chemistry - Organic, Inorganic, Physical
• 🧬 Biology - Botany & Zoology

15,000+ questions covering entire NEET curriculum under Easy, Medium and Hard type questions

FREE Version:

• ✓ Limited questions only 75 per chapter
• ✓ Basic accuracy checking of each session
• ✓ Try 1500 qns before you buy

PRO Version (₹399):

• ✅ All 15,000+ questions
• ✅ Complete subjects coverage
• ✅ Detailed analytics
• ✅ Performance tracking
• ✅ Export results
• ✅ No ads, unlimited practice
• ✅ With AI help, you can get translation and explanation in Hindi/Telugu

Yes! Every question includes:

• ✅ Correct answer
• ✅ Brief explanation why the answer is correct
• ✅ Difficulty level
• ✅ Topic/chapter information

Explanations help you understand concepts, not just memorize answers.

Progressive difficulty system:

• Level 1: Class 11 NCERT Chapters, Bio, Phy & Chem
• Level 2: Class 12 NCERT Chapters, Bio, Phys & Chem
• Level 3: Hard and challenging questions of Biology

Currently, VisionXEdu requires internet connection for:

• • Loading questions
• • Saving progress
• • Syncing analytics

Yes! Comprehensive tracking:

• 📊 Dashboard - Overall statistics
• 📈 Analytics - Subject-wise breakdown
• ⏱️ Total Time spent on the platform
• ✅ Questions attempted & accuracy
• 📝 Chapter-wise completion
• 💪 Weak chapters identification

All progress is saved automatically!

Try these quick fixes:

• 1. Clear browser cache (Ctrl+Shift+Delete)
• 2. Close unused tabs
• 3. Check internet speed (min 1 Mbps needed)
• 4. Try different browser (Chrome recommended)
• 5. Disable VPN if using
• 6. Try different time (off-peak hours)

Still slow? Email: support@visionxedu.com

Quick troubleshooting:

• 1. Refresh page (F5)
• 2. Check internet connection
• 3. Try different chapter
• 4. Logout and login again
• 5. Clear browser cache
• 6. Try different browser

See detailed guide: Troubleshooting

This is normal if you haven't practiced yet!

To see data:

• 1. Click "Practice" tab
• 2. Select subject → chapter → session
• 3. Attempt some questions and submit answers, session data will be saved
• 4. Dashboard will update automatically

Dashboard shows your overall performance stats.

Try these fixes:

• 1. Wait 3 seconds for formulas to load
• 2. Refresh page (F5)
• 3. Try Chrome or Firefox
• 4. Enable JavaScript in browser
• 5. Update browser to latest version

Still not working? Screenshot and email: support@visionxedu.com

Check these:

• ✓ Are you logged in? (Check top-right corner)
• ✓ Stable internet connection?
• ✓ Not in incognito/private mode?
• ✓ Cookies enabled in browser?

Progress updates when you complete sessions.
If still not saving, contact support with details.

Multiple ways to reach us:

📧 Email:0 support@visionxedu.com
📝 Feedback Form: Click here
🔧 Troubleshooting: View guide

We typically respond within 24 hours.

📧 Email support: 24/7 (we respond within 24 hours)
⚡ Urgent issues: Usually responded within 1-2 hours during business hours

For fastest response, email: support@visionxedu.com with:

• • Your registered email
• • Clear description of issue
• • Screenshots if applicable

We appreciate bug reports!

📧 Email: support@visionxedu.com
OR
📝 Use Feedback Form → Select "Bug Report"

Include:

• • What happened (description)
• • What you expected
• • Steps to reproduce
• • Screenshot if possible

We'll fix it ASAP!

Absolutely! We love feedback! 💡

Use Feedback Form → Select "Feature Request"

Tell us:

• • What feature you want
• • Why it would be useful
• • How it should work

We consider all suggestions for future updates!